Terms & Conditions

A place is confirmed only when you have completed enrolment online and your first payment has been set up. Places in our small-group classes are strictly limited (a maximum of eight children in each class), so we allocate them on a first-come, first-served basis. We may ask your child to sit a paid diagnostic so we can stream them appropriately; where you go on to enrol, the diagnostic fee is credited to your first month.

Tuition fees are published transparently on our pricing page: the monthly fee, the annual total and the cost per hour of teaching, for every programme. Fees are charged as a flat monthly amount in 12 equal payments across the year, regardless of how many weeks of teaching fall in a given month: the teaching year runs to 39 weeks and the monthly figure already averages that across 12 months, which is why it does not drop in the school holidays. Fees are collected in advance by Direct Debit on or around the 1st of each month. You authorise this when you enrol, and you are protected at all times by the Direct Debit Guarantee. If a payment fails, we will contact you to arrange settlement; we may suspend a place where fees remain unpaid.

Your first payment. When you enrol part-way through a month, that first month is charged once, pro-rata, by debit or credit card at the point of enrolment, rather than by Direct Debit. It covers only the sessions your child can still attend in that month, and the figure is shown to you before you pay. We take it by card because setting up a new Direct Debit takes several working days to clear through Bacs, which is too slow to hold a place before the first session. Your monthly Direct Debit then begins on or around the 1st of the following month. Any credit on your account, including a diagnostic fee credited under clause 1, is applied to this first payment.

If our fees change. We review fees once a year. If your monthly fee is going to change, we will tell you in writing at least one full calendar month before the first changed collection, and you may cancel before it takes effect without giving the notice in clause 3.

You may cancel at any time by giving us at least one month’s written notice (by email is fine). Your final Direct Debit will be the one collected for the month following your notice, and your child is welcome in class for that paid period. We do not tie families into fixed-length contracts beyond this notice period.

If you enrol online, you have a statutory right to cancel within 14 days of enrolling, for any reason. If you ask us to begin tuition during this period and then cancel, we may charge for any sessions already delivered. To use your cooling-off right, simply email us within the 14 days; we will refund any balance due within 14 days of receiving your request.

Sessions your child misses. Because places are reserved and small-group teaching cannot be repeated for one child, sessions a child misses, whether through illness, holiday, double-booking or any other reason, are not refundable and cannot be carried over. Where we can, we will share that lesson’s materials and homework so your child can keep pace, and we will always try to find a slot in a parallel group if one exists.

Sessions we cancel. If we have to cancel a session (for example, tutor illness or a venue closure) and cannot offer a reasonable alternative, we will credit the value of that session against your next Direct Debit, or reschedule it, at your choice.

We expect children to engage positively and parents to support homework and punctuality. In the rare event that behaviour disrupts other children’s learning or safety, we reserve the right to ask a family to leave, in which case we will refund any fees paid for tuition not yet delivered.

We will openly advise you on catchment and realistic target schools, including, where appropriate, redirecting out-of-catchment families towards CSSE or independent routes. However, admissions decisions rest entirely with the schools and admissions authorities, and we cannot and do not guarantee any pass, offer or place.

Nothing in these terms limits our liability where it would be unlawful to do so. Otherwise, our liability is limited to the fees you have paid us. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these terms? Email hello@bloomacademy.work or call 07927 213771. If something has gone wrong, our complaints procedure sets out how we handle it and how to escalate if our answer does not resolve things.